Clinic Marketing Through Mud and Dust – Lessons from my time in Africa

When I worked in West Africa, I had a book about marketing in Africa “Marketing through mud and dust”. 

Marketing through mud and dustThe lesson in this book was that brands are built at street level.

With large extended families dependent on a small number of bread winners, when you engage a couple of people with your brand you engage with the whole family because of the network.

Big brands like Maggi (Nestlé) do the tv advertising and bill boards, but when you get down to street level they all have an army of foot soldiers talking to local people and businesses.

maggi-1Maggi event Maggi rep

Without that the fancy expensive stuff doesn’t work nearly as well – or you have to spend a fortune.

Some brands I worked with had more budget than others – Absolut vodka to Vita stock cubes (competitor of Maggi stock cubes!) , but the starting point is always at ground level.

That is like local clinic marketing.

Community MarketingEvery new patient is worth many referrals.  You might be or just think you are special because you get your business from word of mouth, but there are new patients in pain looking for a new clinic.

How do you think your competitors survive? If you get out there and in amongst it you will get visible.

Think of it as grass roots brand building.

Author: Stephen Small
Director Steadfast Clinics Ltd
www.steadfastclinics.co.uk

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